Shipping and delivery

Orders are shipped in a maximum of 3 working days, starting with the day your order has been registered. This due date can change for reasons beyond our control.

Orders are delivered at the customer’s place of residence by FAN Courier’s Standard express courier service, within 24 hours average time since the order has been placed, and may be delivered to their destination in a maximum number of 48 hours.

Standard service is available in all FAN Courier coverage area for packages up to 150kg. For all shipping details and the complete list of the locations which do not register additional kilometres, click here

The shipping costs (including VAT) are:

- RON 20 for the first kg / destination

- RON 1.35 for each additional kg

- Additional cost of RON 0.80 for each km for shipments outside the FAN Courier in a single way

In case you wish to specify certain shipping details such as the delivery hour, the address, or any reference points, please enter them in the Notes field, before finalizing the order.

We will contact you by email or by phone on the day your parcel is being dispatched. 

The parcel may be received by any member of your family. 

Products can only be shipped if they are in stock. We will let you know if one or several of the products ordered are not in stock. In some cases, on your consent, a product you have ordered may be replaced with a similar product.

We cannot be held responsible for any damages brought upon the product or the parcel dispatched by us. According to the rules in force, the shipping company is responsible for the safe delivery of your order. If the shipping company is made accountable for the damage and we are notified about it within 24 hours upon receiving the product, we will replace the product you have ordered.